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Privacy Policy

This Privacy Policy describes the practices of Employee Health Insurance Management, Inc. (hereinafter “EHIM”) in connection with information collected through www.ehimrx.com and other websites and mobile applications operated by EHIM and from which you are accessing this Privacy Policy (collectively, the “Services”). By using the Services, you agree to the terms of this Privacy Policy. EHIM is unequivocally committed to securing and protecting your confidential information including any personal and medical information. Upon enrollment in any EHIM Service, we ask only for the minimal set of information required to fulfill your needs at the level of service you have come to expect from EHIM. It is understood that when enrolling in an EHIM Service, all information provided is done so on a voluntary basis. However, failure to provide necessary information could result in EHIM being unable to process your claims or otherwise fulfill your request.

Collection of Personal Information

When you register for EHIM Services, you may voluntarily provide EHIM with personal information such as your name, mailing address, email address and other information. This registration may occur by mail, through your employer, through our web-site or mobile app or through other channels.

EHIM may collect your health-related information for the purpose of processing your claims or otherwise fulfilling the needs of your selected Services.

EHIM reserves the right to aggregate your personal, health-related data. Aggregating data refers to the process of summarizing and performing statistical analysis on data. The aggregation of data removes your personal identifying information from the data so that the data in no way identifies you.

In order to process claims, EHIM is provided specific health-related information from healthcare providers or payors as the case may be (the, “Provider”). The Provider secures your consent to submit the minimum necessary information for payment to be issued. Claims may be submitted in paper form by mail or sent electronically and may include, but are not limited to the following member information:

  • Name
  • Address
  • Member Identifier
  • Diagnosis
  • Service provided (i.e.: office visit and exam, labs, x-rays, surgery, etc.)
  • Medications dispensed

Occasionally, claims processing requires more information than what is initially provided. In this instance, EHIM will request only the minimum necessary amount of additional information to process the claim(s).

HIPAA

Certain information which may be inputted by you into EHIM applications or websites could be protected health information (PHI) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). EHIM MAKES NO WARRANTY OR REPRESENTATION THAT THE DISCLOSURES OF INFORMATION BY YOU OR ANY HEALTHCARE PROFESSIONAL TO EHIM ARE PERMISSIBLE UNDER HIPAA AND/OR THE PRIVACY AND SECURITY RULES. YOU AND EACH HEALTHCARE PROFESSIONAL ARE SOLELY RESPONSIBLE FOR ALL DECISIONS YOU MAKE REGARDING THE USE, DISCLOSURE OR SAFEGUARDING OF “PROTECTED HEALTH INFORMATION.”

Please review our notice of privacy practices on our website at www.ehimrx.com/HIPAA.php for a detailed explanation of how your PHI may be used by EHIM.

Other Disclosure

Technical and legal circumstances beyond our control could prevent EHIM from ensuring that your information will never be disclosed in ways not otherwise described herein. For example, among other things, we may be required by law, regulation or court order to disclose information to government representatives or third parties under certain circumstances. If EHIM is requested by law enforcement officials or judicial authorities to provide information on individuals, EHIM may, without your consent, provide such information. In matters involving claims of personal or public safety or in litigation where the data is pertinent, EHIM may use or disclose your personal information without your consent or court process. Unauthorized parties may unlawfully intercept or access transmissions despite any commercially reasonable security efforts by EHIM. Even with such technology, no website or application is 100% secure. Therefore, EHIM does not promise, and you should not expect, that your private information shall remain private under all circumstances and you shall not hold EHIM or its business associates liable for its failure to do so.

Collection of Non-Personal Information About Your Computer

When your browser loads a web-page from an EHIM web-site or application, EHIM may record technical information including the type of browser you are using (e.g. Microsoft Internet Explorer 10 or FireFox), the operating system you are using (i.e. Microsoft Windows 7) or the kind of computer or device you are using (i.e. Macintosh). We collect this information for the purpose of improving the quality of our web-site,web-services and applications. We will not sell or disclose this non-personal information to other companies or any other organizations.

To Correct Your Information

If you believe that any of your personal information kept on-file at EHIM is incorrect or out-of-date, you can send any requests for corrections via email or to:
HIPAA Privacy Officer
26711 Northwestern Hwy
Suite 400
Southfield, MI 48033-2154

Email: privacyrequests@ehimrx.com.

Children's Online Privacy Protection

EHIM's websites and applications are neither intended nor designed for use by minors. EHIM has no intention of collecting personal information from minor children.

To request the removal of personal information submitted by a minor child, please  send an email to privacyrequests@ehimrx.com..

Email, Website and Application Privacy

Communication that you send to EHIM via the email links and forms on our site or application may be shared with a customer service representative, employee, or medical expert that is most able to address your inquiry.

Because email does not provide a completely secure and confidential means of communication, please do not use e-mail if you wish to keep your communication private, instead, call 800-331-3446 with your request.

EHIM will not share your email address with any other company without your permission.

EHIM websites use Google Analytics, a Web analytics service provided by Google, Inc., to collect information such as URLs, Internet domain and host names, browser software, date and time site visited, etc. You may opt out of the Google advertising cookies by visiting the Google advertising opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page.

Web and Application Security

Protecting the information of visitors to the EHIM website and applications is important to us. We maintain commercially appropriate physical, electronic and procedural security safeguards to protect and secure the information that is in our control.

Cookies

EHIM websites and applications may use cookies to provide the user with tailored information from a website or application. A cookie is an element of data that a website or application can send to a browser, which may then store it on the user’s system. Some applications may require the user to accept cookies in order for the application to work properly. Two types of cookies exist, session cookies and persistent cookies. Session cookies contain data through which the Web application the visitor is using can maintain the continuity and state of a session. Session cookies expire upon user logout, closing of the browser or timed-out sessions. Persistent cookies contain information that may be useful across multiple sessions, such as identifying the user or other persistent attributes, and are typically not deleted. Data from cookies may also be used to identify user trends and patterns, provide services and record session information. Web browsers can be configured to refuse cookies, accept cookies, disable cookies and remove cookies as needed or desired.

Links to Other Sites

EHIM may include our website's or application’s links to external websites. These links are provided as a convenience to you and as an additional avenue of access to the information contained on such third-party websites. Different terms and conditions may apply to your use of any linked sites. We encourage you to read the privacy policy of each website.We have no control over third party websites and make no claim or representation regarding such websites. We accept no responsibility for, the quality, security, content, nature, or reliability of any third-party websites accessible by hyperlink.

Changes in our Privacy Policy

EHIM reserves the right to change the terms of this privacy policy at our discretion. Any changes to the privacy policy will be posted on EHIM’s website or applications.